Welcome to Dental Practice Optimization!

Trivia Question❓

Which dental lab innovation in the 1980s allowed for more precise crowns and bridges by using computer-aided design and manufacturing (CAD/CAM) technology?

Answer at the bottom of the newsletter

Optimizing Your Vendor Relationships: How to Negotiate Better Rates & Terms

In any dental practice, vendors are essential partners—from supply companies and labs to software providers and equipment reps. But too often, these relationships run on autopilot. Prices creep up, contract terms stay unchanged, and inefficiencies go unnoticed. If you want to boost profitability without cutting corners, one of the smartest moves you can make is to optimize your vendor relationships. When done right, this doesn’t just reduce costs—it improves service, strengthens partnerships, and gives you more control over your bottom line.

Start by reviewing your current vendor list. Who are you working with for supplies, labs, equipment, IT, software, and marketing? Create a spreadsheet that lists the vendor, contact person, current pricing, and renewal terms. You may be surprised to find overlapping services, outdated contracts, or automatic renewals you didn’t even realize were happening.

Next, schedule time to renegotiate. Many practice owners assume pricing is fixed—but it’s not. Vendors want your business, and many are willing to offer better rates, improved payment terms, or added value (like faster turnaround or training) if you simply ask. Don’t wait until the end of a contract—proactive communication shows that you’re a savvy operator, not just a passive customer.

Benchmarking can give you leverage. Reach out to 2–3 competing vendors and request quotes. Use those numbers to renegotiate your existing contracts. Even if you stay with your current supplier, you’ll gain clarity on where you stand in the market—and often uncover opportunities to bundle services or secure discounts for early payment or loyalty.

Also consider streamlining. Working with too many vendors often creates confusion, errors, and inefficiencies. Consolidating your supply orders or choosing one primary lab can reduce administrative burden and make your practice more agile.

Communication is key. Set expectations with your vendors: What turnaround times are acceptable? How do you want issues resolved? What level of support do you expect? Regular check-ins and performance reviews help ensure accountability and alignment.

Finally, remember that vendor relationships are just that—relationships. Treat your reps with respect, provide feedback, and acknowledge great service. When vendors see your practice as a valued, long-term partner, they’re more likely to go the extra mile for you.

Optimizing vendor relationships isn’t about squeezing pennies—it’s about building a practice that runs smarter. A few strategic conversations today can lead to thousands in savings, better service, and a stronger foundation for long-term success.

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💡 Answer to Trivia Question:

CEREC.

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